The Topi Industries Group operates under the fundamental principle of "fulfilling its responsibilities as a public institution and contributing to realization of a sustainable recycling-oriented society through the continued existence and development of its business," and values trusting relationships with all its customers, business partners, local communities, and employees.
Our group takes customer feedback, requests, and suggestions seriously and uses them to improve our products and services. On the other hand, actions that harm the dignity and respect of our employees undermine a healthy work environment and threaten a safe and secure working environment.
Based on Human Rights Policy, our group promotes respect for human rights and the prevention of harassment. We take a firm stance against customer harassment as an organization and protect the physical and mental safety and dignity of our employees.
Within our group, we define customer harassment as any words or actions from customers or business partners (hereinafter referred to as "customers, etc.") that, in light of the validity of the demands, are socially unacceptable in terms of the means and manner by which those demands are fulfilled, and that harm the working environment of our employees.
Examples of actions that constitute customer harassment:
- Abusive language, violence, insults, and character assassination.
- intimidation, intimidation
- Invasion of privacy
- Demands for excessive services or support according to generally accepted social norms
- Unreasonable demands for apologies or accountability from our company
- Prolonged detention through repeated demands, etc.
- Sexual demands, stalking
- Defamation and slander on social media and the internet
*The above are examples only and are not exhaustive.
If customer harassment occurs, we will not deal with the customer individually, but will handle the situation as an organization. Unfortunately, this may result in us refusing to do business with or provide customer service to the customer. In severe cases, we will cooperate with external experts such as the police and lawyers to take appropriate action.
To ensure that our employees can work with peace of mind, we will implement the following measures:
① Implementation of in-house education and training on customer harassment.
- Customer harassment is unacceptable in both public and private settings.
- Pay attention to the words and actions of other employers towards their employees.
- How to respond when you experience customer harassment
- To deepen understanding of other customer harassment issues.
② Establishing a system to deal with customer harassment incidents.
- Establishment of a consultation service
- Development of response manuals and organizational response system
- Support system for affected employees
The contact point for inquiries regarding customer harassment is as follows:
[Consultation Desk]
- Human Resources Department
- Topy Industries Group Ethics Consultation Office
- Topy Industries Group Compliance Hotline
We will respond to a wide range of inquiries and address cases, including those where customer harassment may occur or is likely to develop into customer harassment.
Established on October 1, 2026
